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Manager - Product & Process Review, Complaint Management

Early Applicant
  • 13 days ago
  • Be among the first 50 applicants

Job Description

Job Description

Role Accountabilty

  • Review existing/new products offered by the Company and benchmark with competitor products from a compliance standpoint
  • Review all internal company processes from a compliance standpoint
  • Prepare & submit gap analysis in the relevant senior management forum, track and ensure the implementation of directions received from the relevant forums
  • Track and ensure the implementation of actionables arising from regulatory changes within the stipulated timelines
  • Conduct monthly testing of FPC complaints data to ensure they are closed within the regulatory timelines and in compliance with the applicable regulations
  • Review and report the gaps/observations in FPC complaints closed by the owner function in the senior management forums
  • Track and ensure implementation of actionable/process improvements arising out of the complaints data and assist in submission of ATRs to the relevant senior management forums

Measures of Success(Define the Outcomes expected of the role)

  • No significant regulator penalties/fines
  • Implementation of regulatory guidelines withing specified/agreed timelines
  • Timely closure of FPC complaints review
  • Timely resolution of business queries and concerns
  • Process adherence as per MOU

Techinical Skills / Experience / Certification (If Any)

  • Ability to detect emerging compliance and industry trends and develop appropriate responses
  • Ability to operate with due discretion, confidentiality, objectivity and independence
  • Knowledge of regulatory environment

Relevant Experience with respect to the role - 4-6 years of experience in Compliance/Legal

Must have Qualification - MBA in any discipline/LLB/CS

More Info

Industry:Other

Function:Legal/Compliance

Job Type:Permanent Job

Skills Required

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Date Posted: 13/11/2024

Job ID: 100252653

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