About R1 RCM
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Summary
The Product Design Manager leads a multiple product design teams aligned with business value streams and oversees the resource management, design performance, analytics, planning and reports on impact. You will ensure the design team function aligns with business objectives and goals through strategic alliances with cross-functional partners. The ideal candidate will have the full range of people management skills, product design strategy, strong leadership and communication skills to develop and maintain fruitful relationships with associates, clients and customers. You'll have a bias toward action and ask, what needs to be done
Responsibilities
- Collaborate and contribute to the formation of value stream strategy and priorities and build cross-functional consensus around vision at the product level.
- Tirelessly challenge the status quo with bold problem-solving skills
- Highlight and communicate stories of design partnership at the product level through case studies.
- Tell the powerful narrative of the customer and/or client to build empathy
- Collaborate, shape and influence design philosophy, best practices and principals that unifies the design approach across teams
- Introduce new technologies to augment product design solutions for competitive business advantage
- Develop and implement effective retention and engagement strategies to ensure teams are healthy, highly motivated and enjoy peak morale
- Develop, analyze, track and report the design workflow metrics and seek new ways of working to improve team performance, design cycles, and outcomes
- Advocate a strong point of view to continually raise the bar on quality across the product overall, influencing how other functions apply rigor to deployed experiences.
- Confidently and rapidly respond to change with a tangible action plan
- Navigate and clear any roadblocks that hinders team progress
- Drive design-led projects, in alignment with business strategy and product lifecycle stage.
- Pitch relevant opportunities for the business, which are grounded in business strategy and market dynamics.
- Identify and facilitate opportunities for Product Design Leads and Senior Product Designers to influence business and executive leaders.
- Shift hiring practices to ensure you level up the team and expectations.
- Demonstrate active listening, effectively give and receive constructive feedback to nurture individual talent through coaching and performance management
- Drive a design perspective in business development activities, including proposals, presentations, demos and pitches
- Continuously evaluate and make recommendations to improve the product design process and systems
- Create program level training for onboarding, workshop facilitation, design thinking, communication skills, storytelling and articulating design in presentations.
Required Qualifications
The ideal candidate will have a background in design and project management, as well as excellent communication, organizational, and people management skills.
- Ability to travel up to 20%
- 8+ years of experience and a Bachelor's degree, or higher in Design, Design Management, Product Management or a related field.
- Proven experience in design operations, project management, or a related role within a product design environment.
- Energetic self-starter that does the very best to make things right, contributes consistently and takes accountability when things go wrong even in the most challenging circumstances
- Excellent communication and high emotional intelligence, with the ability to build positive relationships with team members and stakeholders.
- Possess a growth mindset and demonstrate active listening during feedback, problem-solving and difficult discussions
- Analytical mindset with a focus on data-driven decision-making
- Leadership qualities, including the ability lean into challenges to make things better, mentor and inspire team members, fostering a collaborative and innovative work culture.
- Problem-solving skills to address challenges in cross-functional collaboration and optimize processes for better outcomes.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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