Managing a team of 10+ highly technical employees
Supporting, maintaining, and administrating payments platforms.
Planning, implementing, and managing infrastructure and application changes while preventing customer impacts.
Performing advanced troubleshooting of customer and internally reported system questions and incidents.
Documenting processes, procedures and environments and reviewing technical specifications.
Preparing Operational records and reports using stored procedures and ad-hoc SQL queries.
Participating in on-call 24x7 support rotation.
Managing and performing essential functions required for effective system backup and restore testing.
Managing and performing periodic recovery testing of Disaster Recovery and Business Continuation plans.
Supporting UAT and development processes as required.
Supporting PCI and other ISO compliances within environments.
Onboarding, training, and coaching of new or more junior team members.
What we look for:
Desire to grow with us, teachable, a coach/mentor to others, and a supportive leadership style, managing a team 10+ employees.
A team player with strong interpersonal, communication and documentation skills.
Experience in supporting transaction (EFT) processing switches running on Postilion. Active/Active ATM driving and Banking switch experience - specifically on Postilion - is a plus.
Minimum of 5 years experience in Level 2-3 payments technical support & implementation. Including team management experience
Experience with high-availability, payments switches maintenance and operations.
Experience with MS SQL databases, writing SQL queries and using stored procedures.
Experience with the crypto, security and compliance regulations that applies to transaction processing.
Good customer- and senior leadership / executive leadership presence, soft skills, and ability to keep calm and communicate well under pressure during major incidents.
Splunk experience is a plus!
