Manager - Order Management

Key Roles/Responsibilities:

• Responsible for Order Management and Logistics activities of 1 manufacturing plant as an Individual Contributor for following activities
• Sales Order Entry (Domestic & Export)
• Export Order Processing
• Work with business team to schedule the transporters , containers and vessels for export shipment to meet the delivery commitments and monthly sales targets
• Co-ordination with CHA for export clearance
• SB Checklist approval
• Ensure to timely provide the documents sets to customer
• Bank document lodgment post shipment
• Import Clearance with exception cases handling
• Provide support in clearance of BOE and SB from IDPMS and EDPMS respectively
• Ensure timely receipt of IGST refund for export shipments
• Maintain the required documentation and MIS for Duty Draw Back , RODTEP schemes
• Coordinate to clear CHA bills on timely basis
• Ensure Zero detention and demurrage charges
• Debit note / credit note management
• Coordination with shippers and liners
• Responsible for Order Management and Logistics activities of 3 manufacturing plants as Team leader for following activities
• People Management of 2 team members to start with which involves hiring, training, monitoring, daily work review, performance appraisals, leave management , work allocation etc
• Act as Checker for the Sales Order Entry person for 4 plants
• Maintain the service levels on Turnaround time and accuracy
• Take active participation as core team member in SAP ECC 7.0 to SAP S/4 HANA implementation project
• Work with SAP IT team to build process controls in SAP
• Work with RPA team to automate the work processes
• Work with stakeholders to identify areas of improvement , process change etc
• Act as internal Subject Matter Expert for Sales Order Management and Logistics team by providing the trainings on the various aspects of work processes , Logistics best practices , SAP transaction
• Liaise with banks and CHAs to ensure all shipment related documents are sent on time.
• Participate in Sales/(Outbound) Logistics team meetings and support in identifying areas to improve cost and schedule, mitigate risks, manage claims avoidance, and resolve issues.
• Continuously drive improvements in efficiency, effectiveness, compliance, and customer service across entire Order to Cash cycle.
• Build and maintain strong relationships with business units/sites by ensuring effective and appropriate communication occurs as required.
• Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the GBSS by focusing on reduction of cycle times and costs of non-conformance.