Supporting and coaching existing employees, and act as a mentor to less experienced managers, or individuals identified as future manager candidates
Monitoring performance and conducting performance reviews
Setting individual and team goals and participating in development of organizational goals and objectives
Accountability for departmental expenses, budgets, and SLA performance
Increased responsibility and decision-making; requiring creativity and innovation to find new solutions to complex issues
Collaborate with functional teams across the organization to achieve common organizational goals and objectives by developing effective working relationships with other managers in zinnia Operations and other departments, as well as assisting Director as needed to work with Information Technology on appropriate business systems
Build high level relationship with customers, including contract holders, agents, distributors, and carrier s customers, by:
Taking ownership in resolving customer, Rep or Broker/Dealer complaints, questions, system enhancements and other administrative issues.
Ensure cmplete research and analysis of rep/client issues, providing any necessary problem resolution.
Accountable to implement and develop new procedures and workflow processes to support corporate goals and objectives.
Accountable for collecting, documenting, and interpreting information for Macro Measures for performance, incentives, and other needs, creating reports as necessary using Microsoft Word, Excel, PowerPoint, among others
