Manager Operations Management II

Fiserv

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 5-7 Years

Full time

Thane, India

Job Description

Responsibilities

Requisition ID R-10337634 Date posted 09/25/2024 End Date 10/02/2024 City Thane State/Region Maharashtra Country India Location Type Onsite

Calling all innovators find your future at Fiserv.

Job Title

Manager Operations Management II

What does a successful customer service professional do at FISERV
- Provide clients with proactive outreach interaction and timely responses to services and product solutions.
- Develop effective communication and relationships with key client personnel.
- Liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected.
- Conducting Customer service presentations, meetings and workshops with Clients.
- Act as a point of contact for complaints and co-ordinate with multiple internal stakeholders for effectively resolving client queries and issues.
- Create plans to address clients business needs, customizations and coordinate with internal projects team to address them.
- Planning, organizing, and developing training curricula, materials, and programs for clients.
- Monitor and measure Client satisfaction through NPS and LTR measures

What will you need to know
- Understanding of Merchant Acquiring business, POS terminal operations, and knowledge of hospitality payment solutions would be preferable.
- Ability to manage, track, monitor and communicate with various external stakeholders such as clients, vendors etc.
- Self-Driven Change agent with a positive customer focused attitude, to lead improvement and transformation at an organization level.

What will be great to have
- Experience of at least years in customer service operations role for merchant acquiring or payment services companies.
- Excellent interpersonal and communication skills.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazines Worlds Most Admired Companies 9 of the last 10 years, one of Fast Company s Most Innovative Companies, and a top scorer on Bloomberg s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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