JOB SUMMARY
As a Manager of Operations in IP, oversees daily operations, including cost approvals, vehicle placements, and cargo monitoring for timely project delivery. They coordinate bookings with carriers, ensure compliance with SRN and customer instructions, and provide real-time updates through MMS for effective decision-making. Emphasizing 100% accuracy in CW1 invoicing and E-billing is critical to meeting KPIs, ensuring operational efficiency, customer satisfaction, and project success.
KEY RESPONSIBILITIES
Impact
Directly impacts the Industrial Project Division by ensuring proper documentation and invoicing post-shipment execution, crucial for business completion.
Works with internal teams including DGF, customers, and overseas IP offices.
Problem Complexity/Process
Manages opening and closing of shipment files.
Ensures accuracy and correctness of shipping documents.
Maintains organized shipment files and records.
Coordinates with shippers/consignees for necessary documents.
Ensures timely and accurate billing following SOPs and achieves 100% accuracy in E-billing.
Collaborates with Overseas Agents/DHL Network offices for internal billing related to Industrial Projects and O&G shipments.
Provides timely updates to customers on their requirements and shipment/project statuses.
Assists the pricing team as needed.
Ensures proper and timely invoicing to customers according to contractual terms.
Verifies vendor invoices and ensures timely and accurate payments.
COMPETENCIES
Functional Competencies
Product Knowledge: In depth understanding of the product including industrial equipment, machinery, and solutions relevant to the projects being pursued.
Technology Proficient: Understanding of technology like CW1 to integrate with industrial projects, enhancing efficiency and performance.
Project Management: Ability to plan, execute, and oversee projects within the Industrial Projects Department, ensuring timely completion and adherence to quality standards.
Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues.
Behavioural Competencies
Agility: Ability to adapt quickly to changing operational needs and environments.
Continuous Learning: Willingness to learn and improve skills to enhance performance.
Attention to Detail: Consistently maintaining accuracy and precision in tasks.
Quality Orientation: Commitment to delivering high-quality results and services.
Initiative: Taking proactive steps to improve processes or address issues.
Strategic Planning: Developing and implementing strategic plans to achieve organizational objectives.
WHO CAN APPLY
Must Have
5-6 years of customer service experience preferably in the freight forwarding and logistics industry.
Bachelor's degree is required.
Proficient in handling oversize cargo with expertise in shipping documents, statutory compliance, and internal processes/software like CW
Well-connected within industry networks, possessing sound knowledge and experience in managing over-dimensional cargo logistics effectively.
Problem-solving skills to address operational challenges.
Proficient in Email writing and verbal communication with internal and external coordination.
Preferred
Master's Degree level in Marketing or BE.
