Job Description:
- Set, articulate and execute the role and processes of key support areas across the organization.
- Ensure consistency in all aspects of process and procedures.
- Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.
- Manage and lead a staff in key operational support functions
- Deliver on operational goals as defined
Qualifications:
Skills and Knowledge: (Identify core competencies, key specialties, technical, and knowledge areas necessary to accomplish responsibilities and desired end results)
Competencies/Skills: Individual Contributor Competencies
Skills and Knowledge:
Strong collaboration and interpersonal skills
Proven ability to implement change in a large organization and drive high engagement with team
Proven ability to organize, prioritize, handle time constraints and manage shifting priorities
Excellent analytical, decision making, problem solving and negotiation skills
Highly effective verbal and written communication skills (English)
Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization
Solid understanding of BPO industry
Confidence and skill to influence individuals at all levels of the organization
Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization
Knowledge of business systems and their interfaces required.
Location:
This position can be based in any of the following locations:
Chennai
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday 
