Major Job Responsibilities:
- Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
- Ensure implementation of operational policies and procedures at Zonal Level.
- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
- Design and implement strategy for expanding operational support services.
- Provide support to community Projects in respective zone
- Provide support to corporate customers in respective zone
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
- Analyse training needs of operations staff and co-ordinate with Functional Training Team.
- Ensure timely execution of special projects/ up-gradation assignments.
- Establish measure of performance and monitor performance of Operations staff
Requirements:
- In-depth technical knowledge
- Excellent domain knowledge and Facility Management.
- Very good analytical.
- Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented.
Qualifications Required: A Bachelor's Degree in Business Administration, Management or related Degree
Location: Hebbal, Bangalore.
Job Types: Full-time, Permanent
Pay: 45,000.00 - 50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
Education:
Experience:
- Facilities management: 4 years (Required)
- total work: 6 years (Required)
License/Certification:
- Driving Licence (Required)
Work Location: In person
