Manager of Customer Success

Industry : Marketing Services

Location : 2nd Floor, Block 3, Prestige Blue Chip Software Park, Hosur Main Road, Dairy Colony, Bengaluru

(work-from-office)

Job Role Manager Manager Customer Success

WORK IN OFFICE

Reporting to Director- Customer Success

Experience: 1-4 years of employment experience in Customer Success.

Qualifications: Mandatory criteria- B.Tech, working in SAAS (fin-tech/mar-tech etc.)

Please note: Candidates should be from B2B saas product based companies

(pls avoid ed-tech and healthcare companies)

Relevant companies: netcore, clevertap, segment, moengage,

webengage etc.

Interview Rounds (04 rounds duration time 30 mins. each)

1 R1-virtual (google meet)

2 R2- virtual Technical

3 R3- virtual Technical

4 R4- in-person (office)

CTC: UPTO 16 LPA (hike depending on your experience, skills and so on)

Plz. Note: The budget range is for reference and the actual final offer would be decided only after

completion of interview rounds depending on the candidates performance during the interview rounds.

Working days: Mon. to Fri.

Time :10:30 to 6:30pm

About the Company

We are a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiencesresulting in increased conversions, retention, and growth for enterprises.

The key capabilities include:

Connectors to organize silo-ed marketing data sources and create a real-time customer one

view;Orchestrate individual customer journeys across the marketing tool ecosystem on the right

channels at the right time using a proprietary in-built machine learning engine;Create 1:1 personalized

experiences for each user across multiple marketing channels.

We have offices in USA, Singapore, Dubai, and Bangalore. We are ISO 27001 and ISO 27018

Certified.

Key Responsibilities

Looking for a maverick who is passionate about increasing digitals share of Business for our

different verticals.

Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients

Define and Execute strategy for retention and cross sell for every account

Understand client known and unknown needs and partner with Delivery and product

team to address client needs

As a trusted advisor drive adoption of existing use cases and evangelize new use cases

among Clients

Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head

Innovation and other C level executives.

Provide Client and market level insights for product innovation

Lead presales for the region & given set of accounts

Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

How to Apply

Interested candidates should submit their latest resume outlining their relevant experience

Qualifications

Candidates with strong demonstrated prior experience in helping clients achieve

success using enterprise solutions preferably digital marketing platforms are preferred.

Proven track record of upselling/cross selling

Experience in working with and influencing customers at multiple levels up to CXOs.

Must have an engineering degree in graduation.

Must have excellent communication skills.

Willingness to travel, if required on short notice.

BFSI experience is a plus