The Medical Well-being Manager will work on the Health Services team in Colleague Total Rewards and Well-being (CTRW). As a key team member, they will contribute to the overall goal of building a culture of health for colleagues and their families at American Express.
Role entails management of all health & wellbeing initiatives in India market healthy living wellness centers, flu vaccination program, annual medical checks, condition management program, physical & nutritional wellbeing initiatives, medical documents validation, data warehouse, first aid & AED management, business continuity plan support and other occupational health initiatives along with leading annual budgets.
The individual is encouraged to support Regional Medical Director & various market medical / other teams in delivering great colleague experience, collaborating - reporting to appropriate market / regional / global stakeholders focusing on business deliverables.
Healthy Living Wellness Centre Management:
- Serve as the primary resource for clinical support on all aspects of health related activities and emergencies in market (e.g. pandemic management)
- Provide clinical mentorship to managing medical concerns and ensuring emergency preparedness such as communicable diseases, and various other scenarios to support Colleagues and maintaining business operations
- Assist the team in providing leadership with regular updates to facilitate risk mitigation, emergency preparedness, crisis intervention, and evaluation of corresponding data
- Improve overall colleague health and therefore, lower associated costs such as sickness absenteeism, reduce absenteeism and associated loss of efficiency
- Be an active member of India Crisis Response and Crisis Management Teams, crisis intervention, and evaluation of corresponding data
- Define and manage Emergency Management protocols, clinic SOP s and onboarding the medical team nurses & doctors
- Lead all aspects of critical functioning of clinic management (Drug inventory management; Quality of equipment; employee satisfaction).
- Strategize the wellness centre s role in overall health & wellbeing and active participation in clinic related issues
- Be the Third Party Relationship manager for clinic vendor, overseeing contracts, contract renewals, and RFPs whenever needed
- Strategize, design and implement the communication campaigns of Wellness Centre
- Lead and manage Wellness Centre Corporate Governance
- Lead and manage the Monthly reporting of Wellness Centre Data
- Keep track of the team budget forecast and spend, including processing payments and working alongside finance team
2. Healthy Living Initiatives - Support the Healthy Living teams with the creation of health and well-being campaigns and events
- Understand different health data clinics data, insurance data and plan health & wellbeing initiatives accordingly.
- Partner with clinic team to define Healthy Living calendar of initiatives
- Partner with communications team to define communications plan for all health & wellbeing initiatives
- Manage all HL vendors
- Plan and implement the Annual Health Check-ups and subsequently implement care programs for lifestyle disease management.
- Plan & implement Flu Shots/immunization programs
3. Occupational Health - This key team member is a point person for managing medical accommodations in India. Will maintain compliance with health-related regulations including disability related workplace accommodations (statutory reporting of workplace injuries/incidences to government authority under Shop & Establishment Act)
- This individual will not only provide medical expertise to the team for Medical Accommodation process but also offers crucial guidance and support to the health & well-being offerings across market.
- Will further facilitate risk mitigation by working to reduce and manage work-related illnesses /accidents and health problems.
- Plan First Aid and AED management program along with global team
4. Reporting - Align on data, report regularly on participation data, utilization reports, etc. (At regional level & with global teams as needed)
- Design dashboards
Qualification Needed: - Healthcare Professional with 5-12 years of experience (MBBS/BSC Nursing with occupational health background/MBA in healthcare)
- Must meet requirements for medical licensure.
- 3 Must have requirements:
a) Clinical experience/knowledge, experience working in a good and well-established hospital
b) Occupational health experience is a mandate
c) Corporate health experience
- Exposures in occupational health, wellbeing, and mental health in a professional multinational company settings, as well as the opportunity to work with regional and global teams
- Ability to plan and handle logistical complexities
- Able to thrive in a global and virtual work environment where teams may be spread amongst multiple locations
- Excellent interpersonal skills (written and verbal) and sensitivity to cultural nuance
- Demonstrates active thought leadership and ability to influence remotely
- Desire to make a positive difference to the lives of thousands of colleagues and thrive in a vibrant and innovative environment where health, safety and wellbeing are central to the company s business strategy
- Core strength needed : Team work, Lead with external perspective, bring others with you.
