Overview
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.
Currently we are looking for a
Manager, Managed Services.
The Manager Managed Services is responsible for the day-to-day management of leading and managing the strategy performance and results for one complex area of the Global Services department.
What You Will Be Doing
- Execute on the vision and operational decisions that impact the team
- Understands business needs, utilizing the company's business model and tools to prioritize and plan tasks and the resources needed to accomplish them
- Provide client and partner insight and feedback to solution and product development teams for improvement on solution and services offerings
- Recommend and enforce procedures and standards that ensure adherence to established audit and compliance standards
- Support business development efforts by contributing to sales efforts for prospective customers and identification of new opportunities at engaged customers
- Generate revenue for the company by optimizing resource billable utilization rates and providing solutions that provide tangible benefits resulting in satisfied customers
- Leverage existing business relationships through frequent communication, including formal and informal meetings and customer visits
- Serve as an escalation point for issues; provide guidance and resolve issues as necessary
- Analyze and provide direction on the quality metrics; track performance against established metrics and ensure management is holding employees accountable for achievement
- Manage and direct all aspects of performance and compensation management for direct reports; provide coaching and development opportunities
What Will Make You Successful
- Bachelor's Degree
- Experience working in the Software Implementation Consulting field implementing software solutions.
- Demonstrated success in managing projects and/or project teams related to software implementation projects
- Industry vertical or solution area experience
- Microsoft Office proficient
- ECM or other relevant solution implementation experience
- Solid written and verbal communication skills
- Solid presentation skills
- Organized and able to multi-task
- Fast learner with an aptitude for technology
- Able to be successful in a team environment, working collaborately with other members of the management team
- Able to provide exceptional follow through and be customer service driven
- Demonstrable technical, product knowledge with extensive experience delivering solutions to customers
- Knowledge of professional services operating procedures and contractual agreements
- Fiscal responsibility/accountability in managing overall department budget
- Up to 25% travel time required
Hyland's Offering
We're proud of our culture and take employee engagement seriously. By listening to employees feedback, we're able to provide meaningful benefits and programs to our workforce.
- Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
- R&D focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
- Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
- Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
- Community Engagement Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
- Diversity & Inclusion employee resource groups, inclusion benefits and policies
- Niceties & Events quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs
If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us!
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
