About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.
Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.
Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.
We are backed by global investors such as Sequoia, Warburg Pincus, EDBI Singapore and Founders Fund renowned backers of industry-shaking innovators.
Role Description
About the Role:
We are seeking an experienced Product Manager with deep domain expertise in Service Provisioning & Activation within BSS/OSS in the telecommunications industry. The ideal candidate will be responsible for driving the product lifecycle of service activation capabilities that ensure seamless customer onboarding and provisioning across mobile, fixed-line, and converged services. You will collaborate closely with internal teams to optimize provisioning workflows, improve customer experiences, and ensure operational efficiency.
This role plays a critical part in enabling streamlined service activation, integration with network systems, and ensuring that all provisioning aligns with business goals and customer expectations.
Responsibilities
- Own the end-to-end product lifecycle for service provisioning and activation.
- Lead the development of scalable service activation workflows that integrate seamlessly with mobile, fixed-line, and FMC (Fixed-Mobile Convergence) networks.
- Collaborate with cross-functional teams (engineering, operations, customer success) to define and drive product strategies for provisioning and activation, ensuring these align with market needs and operator requirements.
- Work on improving provisioning efficiency by automating manual processes and ensuring real-time integration with network systems (e.g., HLR/HSS, PCRF, IMS).
- Develop detailed product roadmaps and user stories, translating high-level business requirements into specific product features that enhance the activation journey.
- Monitor KPIs such as provisioning success rates, activation times, and service uptime, ensuring continuous improvement of the platform's service activation processes.
- Align closely with telecom operator customers, gathering feedback and insights to ensure the platform meets their provisioning and activation needs.
- Serve as a subject matter expert for service provisioning, activation, and telecom-specific requirements, influencing internal stakeholders to align with the product vision.
- Ensure seamless integration with BSS/OSS systems to support a unified customer experience from order management to provisioning and activation.
Job Requirements
- 10 + years of experience in product management, with a focus on customer migration strategies and enterprise SaaS platforms in the telecom industry.
- Bachelor's degree required; MBA education preferred.
- Strong understanding of telecom networks (e.g., 3G/4G/5G, Fiber, IMS) and integration with network systems (e.g., HLR/HSS, PCRF, Billing, and Charging systems).
- Deep experience in BSS platforms covering mobile, fixed-line, and converged services.
- Strong analytical skills and proven ability to draw meaningful conclusions, distill complex data into actionable insights, and present findings in a compelling manner.
- Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
- Demonstrated strategic thinking and problem-solving abilities, with a focus on driving business results through data-driven decision-making.
- Comfortable with fast-moving deliverables and timelines.
- Proven ability to navigate through ambiguity and managing senior stakeholder expectations.
- Strong collaboration skills to partner with regional and functional leaders.
What We Offer
- Opportunity to work with cutting-edge technology in the telco space
- Collaborative and innovative work environment
- Competitive salary and benefits package
- Professional development and growth opportunities
- Chance to make a significant impact on enterprise client success
