JOB TITLE: MANAGER IB SALES & SERVICE
LOCATION: AHMEDABAD
WHO WE ARE:
Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that help consumers ensure product safety and improve their productivity.
OUR CORE VALUES
We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.
And we would love to have you on this journey with us! Apply today.
THIS JOB IS A UNIQUE OPPORTUNITY TO
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! This role provides leadership, performance management, coaching, and mentoring of the Field Service Team. He/she will be responsible to empower a high-performance team that provides outstanding service support to Videojet's existing customer base. He/she would support sales growth, service growth and customer happiness by developing a team.
Position Purpose:
Drive the Consumable sales and service for the region. Manage the team of service engineers to ensure high levels of service efficiency.
WITHIN YOUR ROLE YOU WILL:
Forecast and achieve revenue of consumable sales & Service business
Satisfy customers by meeting their expectations regarding quality and delivery of projects, support and customer service
Implement Excellence Strategy to drive balanced growth in the region
When necessary, visit customers to provide support, assist with on-site problem resolution and ongoing technical issues, develop and implement action plans to assess and improve their technical capability.
Responsible for Supplies Annual Contracts (ARCs) and continuously increase ARC coverage. This activity involves new ARCs and renewal
Implement a targeted and proactive visit/call schedule to ensure customer service contracts are renewed and increase service sales growth
Analyze the hits and misses to work on action plans and countermeasures
Co-ordinate with customer in case of issues related to order execution and payment. Meet & keep in touch with customers to understand current satisfaction level and any new business opportunities. Ensure maximum retention of customers
Focus towards regaining lost customers by promoting win - win solution
Build a positive relationship with team members. Understand what they value and where possible support them in achieving their personal development goals. Help team members to fulfil their potential, while also meeting business needs
Charts the Course Able to set clear strategic direction and annual team objectives for executing and improving design transfer activities. Develops well thought-out business and action plans that account for risk
We expect everyone in the team to respond to our customers needs quickly and with minimum overhead. Our team takes ownership, to drive solutions for our customers and represent the company in a professional manner to instill confidence within current and prospective customers of Videojet products
We are looking for a professional who is:
Motivated and Driven to focus and direct their energy and efforts towards achieving success
Sales Orientated focused and driven by the challenge of developing new customers or finding untapped opportunities to grow their business,
Disruptive Thinker tackle problems and approach work with innovation at the forefront of their mind.
Team Player relationship savvy people who intentionally make connections with both internal partners and external contacts.
Customer-Oriented Achiever - build dedication and trust through strong work ethics and customer-focused attitudeYour Background Experience will include:
Work experience - Minimum of 7 years of experience in an Indian or a multi-national company with experience in sales or service
Must have good interpersonal skills (verbal and written)
Ability to work independently to achieve targets
UNSOLICITED ASSISTANCE
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
