This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Bad Actor Disincentives (BAD) team is responsible for removing the incentive for Bad Actors while accurately and fairly paying millions of third-party sellers along with disrupting the bad actor flywheel and change the economics of abuse within our store. The team works to ensure that bad actors cannot profit from using our services to abuse customers, selling partners and Amazon. To accomplish this mission, we withhold funds from bad actors, deny our fulfilment network to bad actors as a means to scale their abuse and ensure that counterfeit / illegal inventory is destroyed, prevent seller credit abuse, identify and disrupt bad actor spare accounts, and generate insights to help SPS understand where bad actors are prioritizing their efforts. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don't impact good sellers. Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
Inbound ops team performs investigation and enforcement on registered bad actors using Fulfilled by Amazon (FBA) services. The goal is to prevent bad inventory from being inbounded into our Fulfilment Centre (FC) network. We intend to side-line and remove bad inventory effectively as possible and stop bad actor inventory from entering the FC network, with an effective reinstatement and appeals process.
Key job responsibilities
- Manage a team of 6-10 Risk Specialists
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding theirs teams accountable to meet and exceed performance targets.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes.
- Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively act to eliminate root causes for defects
- Strong writing and documentation skills to present the business cases to higher leadership and handle executive escalations
Basic Qualifications
- A Bachelor's degree with 3+ years of experience working in relevant industries such as customer service, investigations, risk management, project management, e-commerce etc.
- Minimum of 2 + years of experience managing a team
- Fluent English communication skills with an ability to compose grammatically correct, concise and accurate written responses
- Well-versed in interpersonal and presentation skills
- Data-driven decision making and quantitative analysis skills
- Ability to hire and develop a team , Develops training content for functional on-boarding and mentor the employees for career growth.
- Operational excellence skill & relevant project management / program management experience
- Advanced working knowledge of MS Office (especially MS Excel and Word)
- Experience in business data reporting , handling the WBR/MBR requirements etc
Preferred Qualifications
- Experience in risk and compliance related activities.
- Experience in risk management related activities and eradication of fraud on scale.
- Lean six sigma , SQL / MYSQL related exposure.
- MBA
