Your responsibilities will cover the following areas, ensuring close team management and delivery execution, while also being the point of escalation and back-up as required:
- Team leadership
- Accountability for day-to-day performance of the SD team, ensuring clear SLA's and KPI's align to effective and positive employee experience on all services provided via Workday, myHR portal requests. Manage internal/external HR audit delivery as required, ensuring compliance with data privacy
- Provide day to day guidance to Service delivery team - coaching, feedback, development, hosting regular cadence of 1:1s and team meetings.
- Vendor management Manage vendors, resolve issues with BGV Partner and Benefit vendors
- Benefit Administration Support team in managing monthly new hire benefit administrations
- Continuous improvement & optimization of HR process - Driving standardization, simplification, and automation to support the specific objectives of the HR Service Delivery Strategy to meet efficiency and cost objectives.
- Compliance & audit requirements - Mitigate risks related to: audits, data privacy, security, visibility, other related regional concerns. Strong governance and compliance focus for all Service Delivery activities.
- Collaboration with internal stakeholders (Internal HR, GBS, Regional HR team) - Establish and maintain professional partnerships with internal and external stakeholder. Act as a focal point and maintain regular internal communication related to HRSD domain.
- Query Management Guide team on HR queries, develop contents and Manage escalations
- Documentation Accountable for HR knowledge management, streamlining and documenting of HR processes.
