Program Management Project Initiation and Planning
Prepare Project Charters, project scope, KPIs, overall project management plan etc. and obtain approval for resource allocation for the project.
Prepare project plan detailing scheduling, cost management, quality requirements, WBS for different teams, etc. to establish baseline for comparison & tracking
Prepare project budget for monitoring progress of projects.
Program Management and Performance Measurement
Interact with different project teams for various stages of the respective projects including designing & development (for processes / services), quality (for approval processes & criteria), resourcing and procurement.
Undertake regular project team meetings to co-ordinate cross-functional activities and effectively delegate assignments to stakeholders.
Conduct monthly project review meetings to present project status to GCC management.
Hold regular meetings with stakeholders to present the progress of the project.
Prepare for project phase completion assessments as defined and present outcomes to GCC management for approval.
Monitor changes in requirements and undertake change management as required.
Undertake discussions with functions / businesses to address any open issues.
Undertake final testing prior to Go Live for the transition of process / service to GCC.
Program Management Risk Management
Establish project risk management framework, identify potential risks, perform qualitative & quantitative assessment to develop and implement mitigation plans.
Ensure compliance with regulatory requirements.
Lead change initiatives related to program implementation and address resistance to change.
Promote adoption of new processes and ways of working to facilitate smooth transition.
Qualifications
Educational Qualification:
Bachelor's Degree in a Business Administration, or a relevant degree from a recognized University.
A Master's Degree is preferred.
Experiences
Minimum of 8 years of experience in Program Management function in diversified GCC / GBS / SSC environment.
