Devise and implement strategies to improve fulfillment capabilities in order to keep pace with business growth
Develop location & channel-wise forecasts for sales application inflow and ensuring that these efforts are appropriately integrated with the monthly/quarterly sales plan
Conduct effective budgetary, capacity and resource deployment planning
Plan the expansion of fulfillment capabilities across more cities & towns, creating infrastructure & capacity and overseeing on-ground roll-out
Develop & implement processes to check potential frauds & data leakages in application fullfilment processes
Partner with IT for designing and driving technology adoption to automate fulfilment tasks
Scan the market to identify new and industry fulfilment capabilities like extension of KYC Doc fulfilment to eKYC & VKYC fulfilment
Identify new opportunities for leveraging existing fulfilment infrastructure to improve capacity utilization
Ensure process documentation and compliance adherence
