- Review and conclude alerts generated in the fraud prevention system to identify fraud and mitigate the risk, as per agreed TAT. Collaborate with different departments within FAB to obtain data that assists in investigation of fraud.
- Document the research conducted to support the decision taken on alert closure.
- Expected to complete the agreed alert finalization per day, as well as be measured on decision accuracy, and ensure the reporting analysts do the same.
- Ability to handle alert reviews for all fraud monitoring systems used by the Bank.
- Identification of new fraud typologies and risk on the basis of emerging trends. Proactively, suggest or amend rules or changes in the detection/prevention process.
- Actively participate in the planning and execution of complex, sensitive or high-risk related fraud monitoring alerts under the guidance of VP Fraud Monitoring and/or Head Governance and/or Group Head of Fraud Risk Investigations.
- Work with VP Fraud Monitoring to monitor efficiency and effectiveness of the team and take appropriate corrective action if monitoring output deviates from expected outcomes. Conduct rule efficiency analysis and make recommendations to improve the functions performance as well as possible rule and/or system enhancements to improve fraud prevention/detection rates and reduce false positives.
- Work with the VP Fraud Monitoring to provide input to the development of a comprehensive global fraud alert monitoring framework. Provide inputs to create, develop and ensure that Quality Assurance is executed across samples of alerts from all fraud detection systems.
- Work with VP Fraud Monitoring in supporting the Project team for POC s and other ad hoc/planned developments involving fraud prevention detection systems and alert monitoring.
- Collaborate with Bank s business teams and support functions such as Group Legal, Group HR, IT etc., during the course of fraud monitoring.
- Provide assistance for fraud monitoring support to international operations when required.
- Participate and provide subject matter expertise input to risk assessments of new products, initiatives and channels when required.
- Act as subject matter expert and provide input to the creations of fraud awareness and training material as well as participating in the delivery of the material when required.
- Adhere to all applicable regulations that the Bank may be subject to.
- Collaborate with external parties such as Police and Public Prosecution where required.
- Network with industry peers to share intelligence and best practices.
- Stay updated with latest trends in banking fraud, technology, monitoring and investigation techniques.
- Adhere to and foster a culture of integrity and compliance within the team.
Qualifications
Minimum Qualification
- Bachelor s degree in criminal justice, Law, Finance, Business, or a related field.
- ACFE certification preferred.
Minimum Experience & Competencies
- Minimum of 5 years experience in fraud monitoring, preferably in the banking sector.
- In-depth understanding of banking operations.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent report writing skills.
- Excellent communication and presentation skills.
- Ability to travel as needed to banks global locations and ability to work in shifts including night shifts.
