Summary
Collaborates with Associate Director/Director ESP Engagement to ensure Governance, Contracts and Transitions of Global External Service Provider.
In addition, support Associate Director/Director ESP Engagement to develop, communicate and implement ESP strategies.
About The Role
Your responsibilities include, but are not limited to:
- Management of assigned ESPs supporting Novartis Patient Safety and Pharmacovigilance globally across divisions, responsible for global governance and accountable for contractual, operational and financial performance of ESPs.
- Support Associate Director/Director ESP Engagement to transfer of global activities from high cost to low-cost countries and ESPs in alignment with the overall objectives and long-term goals of the GDD organization.
- Responsible for overseeing operational activities for assigned ESP activities.
- Work with Patient Safety and Pharmacovigilance teams to ensure compliance of Health Authority safety reporting requirements and quality of safety information for clinical and marketed drugs.
- Accountable for enhancement of operational processes to increase productivity, efficiency and quality to achieve operational excellence for all activities performed by ESPs.
- Support Patient Safety and Pharmacovigilance department on global cross-functional and cross-divisional business process, performance
- Represent ESP Engagement on all operational issues related to ESP performance.
- Responsible for the Vendor Governance Structure including Issues and Escalation,
- Transition of new work / projects with ESPs.
- Support Associate Director/Director ESP Engagement with resource planning and management (headcount and budget) for defined Patient Safety and Pharmacovigilance ESPs/locations
- Support managing global Patient Safety and Pharmacovigilance external financial requirements and budget for assigned vendor/location. Identify issues and propose mitigating plans to facilitate decision making and prioritization of activities.
- Manage flow of operational information as needed to/from defined functions/locations.
What You'll Bring To The Role
- Life sciences Graduate/ Postgraduate with 4+yrs of experience in pharmacovigilance or relevant experience in pharmaceutical company
- Third party management experience preferred
- Ability to work independently and manage multiple tasks with prioritizing ability
- Excellent verbal and written communicative skills
- Good planning, organizing and interpersonal skills
- Excellent computer skills (proficiency in vendor management systems preferred)
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