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EXL IT service management

Manager

Early Applicant
  • 28 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years

ITES/BPO/Call Center

(estd)

Job Description

Responsibilities:

Due Diligence and contracting

  • Overseeing the execution of supplier due diligence and risk reporting.
  • Reviewing due diligence reports with SDL/SES and agreeing ongoing mitigation and risk management controls
  • Accountable for ensuring the creation of supplier contingency plans (T3/T4) by SDL, providing guidance, support and expertise in conjunction with procurement

Ongoing Risk Management

  • Accountable for ensuring risks are effectively monitored and reported, acting as a primary point of contract for SES during major/material risk incidents
  • Overseeing the execution of risk re-assessment questionnaires and offboarding procedures, acting as point of escalation for the TRPA

Oversight and Reporting

  • Presentation of out of tolerance risks at SGC, including risks identified during due diligence, contracting, risk re-assessments, risk monitoring and offboarding
  • Working with SES to ensure the tagging and tiering model is refreshed periodically.
  • Ensuring appropriate education materials and handbook are in place

Risk Co-Ordinator

  • Support the procurement operations lead with delivery of audit actions and papers for ERCC, ARCC, COF, POF, etc.
  • Champion with risk management programme in procurement, ensuring the risk register and maturity actions are tracked and continuously improving

Capabilities

  • Proven experience in TRPM (experience with regulated environment preferred)
  • Strong communication and presentation skills
  • Strong analytical and problem-solving skills

More Info

Skills Required

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Date Posted: 29/10/2024

Job ID: 98502921

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About Company

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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