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EXL IT service management

Manager

Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 5-7 Years

ITES/BPO/Call Center

(estd)

Job Description

  • Manager logistics is responsible for On time arrival and safety of employees. He is responsible for smooth operation, efficient and trouble free experience for the transport users. Meeting people for their feedback. Exploring various ways to further improve the facility and increase the E-Sat. Also responsible for vendor management. Keep on exploring alternate mode of transport for better efficiency.
  • Meeting On time arrivals as per the target.

    Responsible for timely update of all reports through AM.

    Monitoring and keeping an eye on market trend.

    Buffer arrangement of vendor at the time of crises.

    Timely meetings with the Assistant managers and their appraisals.

    Equal distribution of work among vendors.

    Track of vendor performance and update them with their respective feedbacks.

    Briefing of driver and supervisors to inculcate the values and discipline.

    Vendor management.

    Proactive thinking and continuous efforts towards the improvement.

    Appraisals of the AMs.

    Consistently meeting the On time arrival target.

    Strategic thinking for continuous improvement.

    Setting up the policy and procedure.

    Groups focus meeting to resolve the on-going issues.

    • Have positive approach towards collaboration and team work
    • Should possess effective people management
    • To have Superior Implementation skills
    • Effective Vendor Management
    • Analytical approach towards problem solving
    • To have superior communication skills
    • Sincere approach towards conformance with Policies/Compliances
    • High level of Operational Management Skills

    • To develop and adopt Exl Values

More Info

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Date Posted: 21/10/2024

Job ID: 97391095

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About Company

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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