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EXL IT service management

Manager

Early Applicant
  • 18 days ago
  • Be among the first 50 applicants
Exp: 9-14 Years

ITES/BPO/Call Center

(estd)

Job Description

Job Description - Repricing Analyst

Job Name:

Repricing Analyst

Position Title:

Manager

Band:

C1

Domain:

Healthcare

Reporting to:

Senior Manager

Location/Site:

EXL India, Chennai

Overview:The main objective of this position is to validate, calculate, and accurately report any overpaid amounts in the system. As a Repricing Analyst, you will be analyzing claims to determine the precise overpaid amount and recording the outcomes in the client/internal system. Your contribution to these tasks will help us maintain the accuracy and integrity of our client's financial records.

Qualifications:AnyGraduate/ Postgraduate

Working Hours:40 hours /week, Full Time Employee

Telecommuter/Internet requirements, if applicable:High Speed internet connection and Power back up (preferred)

Skills and abilities:

  • Exp: 9-14 years
  • Strong ability to lead, motivate, develop teams, setting clear expectations and managing team performanceto achieve company goals.
  • Ability to think long term and align team and business strategies with Organizational objectives
  • Skilled at problem solving and identifying solutions quickly.
  • Strong communication with stakeholders at all levels, including team members, upper management and clients
  • Strong organizational skills to oversee multiple projects and initiatives simultaneously

Job Description:

  • Lead, train and mentor staff members, ensuring high levels of engagements and productivity.
  • Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
  • Analyze data, performance metrics and trends to make informed business decision.
  • Strong interpersonal skills for working with cross functional teams and departments

Responsibilities:

  • Oversee day to day operations and ensure the team functions smoothly.
  • Conduct regular performance reviews, provide feedback and implement strategies for continuous improvement
  • Set performance goals and track progress toward meeting them.
  • Ensure the department meets or exceeds financial goals and identify opportunities for revenue growth.
  • Build and maintain strong relationship with clients and key stakeholders.
  • Manage risk by identifying potential threats to business operations and implementing preventive measures.
  • Manage resource distribution effectively to meet the operational needs, make decisions about hiring, promotions and team restructuring as needed.
  • Prepare and present regular reports to senior leadership on team performance, operational challenges and successes.
  • Use data and analytics to support recommendations and strategic initiatives.
  • Promptly respond to all the emails (Internal / External).
  • Adhere to project protocols and instructions
  • Provide insights to senior management and suggest improvement areas based on data analysis.
  • Ensure service delivery of all programs with SLAs and Ops metrics
  • Maintaining inventory report with quality and TAT.
  • Maintaining the Team reports (Productivity, Quality and other reports as applicable) updated.
  • Ensure compliance with all relevant regulations and policies.

More Info

Date Posted: 07/11/2024

Job ID: 99511117

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About Company

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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