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Banking/Accounting/Financial Services
o Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.
o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
o Trace defaulters and assets in coordination with the agency's tracing team and suggest remedial course of action
o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
o Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company
Qualification : Graduate
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Date Posted: 23/11/2024
Job ID: 101285659
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
