- Deliver on the roadmap for iPlus (Varicent ICM) to transform Incentive payouts for field organization and other colleagues across American Express.
- Analyze key business requirements and identify KPIs, business drivers etc
- Coordinate effectively with technical team and business team to efficiently convert business requirements into technical stories as we'll as deliver on iPlus features.
- Develop end to end business understanding as we'll as System architecture to better support Business needs.
- Drive complete User Acceptance Testing starting from scenario identification to complete execution.
- Address queries from the fields and provide quick responses with a focus on better customer experience.
- Transform Incentive support process by enabling self-help and end to end ownership of query servicing.
- Co-ordinate effectively with peers, architects, system analysts, project managers, quality control, and across other technology teams to deliver new features as we'll as enhancements on iPlus to support ongoing business needs.
- Involvement in the E2E cycle of process implementation.
- Identify and deliver on future looking features to drive better customer experience.
- Inculcate a culture of innovation in the team.
Skills/Capabilities
Functional:
- 6-8 Years of Experience in Product Management, Sales performance management, Incentive management Platform
- Expertise in design / development / Testing (SIT/UAT/QAT) ie all stages of SDLC
- Knowledge of User experience principles
- Experience of End-to-End Software Product Solution implementation
- Experience of User story drafting (Agile perspective)
Technical
- Varicent ICM Platform ( MUST HAVE)
- HTML, CSS & Java Script
- RDBMS / Big Data / Hadoop
- Rally & JIRA
- SQL
Preferred:
Exposure to other Incentive platforms like Callidus, Anaplan etc
Experience in Data analytics and Automation
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
