Manager - Data Breach

About Us

iRunway (Erstwhile UnitedLex) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Kindly go through our company website: https://www.unitedlex.com/

Position Title: Manager

Department: Litigation Services

Location: Gurgaon/ Bangalore

Type of Job: Full time (Rotational Shift)

Office Category: Full Time Work from Office

Reports to:

Sr. Manager/Director

Role and responsibilities

Responsible for overall performance and management of the team assigned

Responsible for 2-3 projects, concurrently

People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

Set goals for team members and communicate it to the team

Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

Actively work on skill development, engagement and retention of team members

Responsible for upskilling and training the team members

Provide regular feedback for performance

Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team

Conduct regular 1-on-1 connects with team members

Perform QC/QA checks for team members

Liaison with other teams/departments

Desired candidate profile

• Any graduate/Postgraduate with following experience grid:

2 years of mandatory experience in Incident Response (IR) Or Data Breach.

4 years of mandatory experience as people manager.

7-8 years of overall experience with LPO/Legal Services.

• Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
• Active involvement in forecasting the financial projections and budgeting the projects.
• Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
• Excellent people management skills
• Passionate about driving business metrics Productivity, Quality and other key deliverables.
• Ability to priorities between multiple complex projects/timelines
• Excellent written and Verbal communication
• High level of positive attitude with good listening skills
• Good decision-making ability
• Ability to adapt to any process changes and work on different types of projects.
• Good knowledge in Excel
• Ability to priorities between multiple complex projects/timelines
• Strong attention to detail and the ability to conduct root cause analysis.
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.
• Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.