Manager - Customer Services and sales

Job Profile:
* Manage a portfolio of 140 clients in STPI, SEZ and retail. The total Assets under management is about 3 Million Sqft
* Maintain high client retention ratio.
* Maintain customer satisfaction and high delight index by providing integrated solutions.
* Achieve operating cost efficiency relating to customer care services and events.
* Arrears Management - Support finance department to ensure payments from clients.
* Lease Management including commercial discussions, negotiations and lease renewals.
* Regular co-ordination with internal property services department and clients.
* Periodic MIS reporting. Set annual targets to increase income from existing clients and develop strategies to achieve those.
* Process Improvement: Meet ISO and other audit requirements.
* Responsible for department's balance score card for tracking performance.
* Manage a team of 3 customer service executives and support from legal and finance teams.
* Set targets and assess performance of the team.