- The profile allows the candidate to project entrepreneurship and leadership skills which contribute towards the success of the organization. This includes strategic and tacticaguidance, usage tracking, fulfillment and invoicing support etc. He/she wilbe expected to own order fulfillment operations for key clients, end-to-end.
Role Responsibilities
- Develop Operations strategy and drive the execution while liaisioning with business owners
- Managing the Suppliers Pick up Plan and ensure that Pick up SLAs are met.
- Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
- Ensure excellent internacommunication with business units and Customer Service team to help foster a customer-centric culture.
- Ensuring continuous performance improvement in alareas of the business by using data and analytics
- Coordinate with Warehouse team and ensure timely deliveries to Customers with accurate supporting document
- Minimize and manage returns/Rejections: close alregistered cases within stipulated timeframe.
Key Stakeholders
With
Purpose
Internal
KAMs/ Sourcing/ Warehouse City Heads
Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations
External
Key Accounts/ Business Development Teams
Establish a comprehensive understanding of products in order to better service the customers on product features.
Qualification Experience
Essential/ Desirable
Work Experience
Minimum 3+ years of experience in Operations/ customer Success from B2B/ Logistics background
Essential
Start-up experience would be an added advantage.
Essential
Knowledge/ Skills
Strong Operations/ Customer Success exposue
Essential
Strong written and verbacommunication, inter-personaand time management skills
Excellent interna externastakeholder management skills.
Essential
Education
B.Tech MBA (Tier 1/2/3)
Essential
