Role - Manager - Contact Center Partner Operations
Employment type - Full time
Location - Mohali
Job Description
Overview :Myntra is India's leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a
customization company in 2007, to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.
Website - http://www.myntra.com
LinkedIn - https://www.linkedin.com/company/myntra/
Role Summary
Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage
technology-based solutions that improve cost to serve metrics and customer experience for business.
Qualifications
- A Graduate in any discipline
- Post-Graduate/MBA (2 years of work experience post MBA preferred
Technical Skills
- Awareness of Contact Centre Technology Tools
- Intermediate business analysis skills
- Proficient in MS Office (Excel, Word, PowerPoint)
- 7 Basic Quality Tools
Project Management Skills
- Lean Six-Sigma Green Belt
- COPC HPMT Certified
Professional Skills
- Customer Service domain Experience
- Excellent communication (Verbal & Written)
- Proficient with key service delivery metrics Contact center
- Well versed with creating Process Flow Charts and SOPs
- Stakeholder Management (Internal & External)
Experience
- Min. 8-10 years of overall work experience
- Minimum 5-6 years of relevant E-commerce experience
- Domestic BPO Partner Management experience
