Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The GLOBAL PROCUREMENT (Global Third Party Program (GTPP) was set up in 2007 to provide offshore delivery to Line of Business functions. The capabilities initially included Supplier Enablement, Supplier registration and PR to PO process. Later capabilities like Sourcing, Contract Management, Category and Spend management, Vendor Due Diligence etc. have also been added.

The process involves receiving requests from Bank of America employees to procure products on their behalf. The primary objective is to ensure that the requestor is provided the requested product at best price without compromising on the quality. This would require the individual to research and negotiate with vendors for the best deal. It would also assist if the individual is knowledgeable of the SCM process/es.

Job Description*

The process involves receiving requests from Bank of America employees to procure products on their behalf. The primary objective is to ensure that the requestor is provided the requested product at best price without compromising on the quality. This would require the individual to research and negotiate with vendors for the best deal.

It would also assist if the individual is knowledgeable of the SCM process/s. The ideal candidate needs to have specialized knowledge of SCM/Global Procurement Processes including strong knowledge of Ariba eRequest/GEP Application including upstream and downstream modules i.e. contracts, purchases, invoices models, reconciliation, reporting, Vendor Set up/Maintenance, Payments etc. The associate in this role is required to understand business requirement of required task, thoroughly understand all type of purchases, invoice reconciliation and investigation, vendor payment issues and terms, contracts requirements & drive the business to different stakeholders within/outside teams for execution. This would require interacting with external suppliers, Internal BoAs LOB contacts, Onshore team & ensure that their requirement, expectations are met, executed timely & successfully with no escalations.

Responsibilities*

• Negotiation with Vendors & drive the synergy within the team, create an environment to adapt and give results with negotiation model.
• First POC for the team, business and stakeholders to address any critical/routine business issues and urgent requirements.
• Supporting & Managing Triage, Reporting & Production groups on their day-to-day operations, queue management, Ageing, driving data accuracy & record management
• Manage/ensure enhanced data & Reporting models are built and various analysis are available to present a different and meaningful metrics.
• Manage escalations & address business needs with top priority
• Monitoring work queue progress during Non US & US hours, Interacting with Vendors and Requestors on e-mail and phone
• Collaborate with leadership to define & execute strategic and operational initiatives associated with business and GTPP
• Support in BAU activities basis requirements, enhance reporting capabilities i.e. manage PRs, business queries, data tracking, reporting
• Monitoring of process metrics every day and ensuring to achieve and raise the bar within team, must maintain a reporting schedules of these metrics with regular frequency (Should achieve the process SLA's and CTQ's / Completion of request within defined SLA/CTQs and compliant to Global Procurement guideline).
• Should have high level skills/understanding of process reporting, excellent knowledge of Excel, PowerPoint & SharePoint, Automation & emerging technologies.
• Prepare and present business and process presentations, metrics with different and meaningful insights within stipulated timeline
• Ensure all process related governance routines, documentation are available and compliant
• Manage and drive Opex and Risk initiatives, ideas end to end within the group, deliver results
• Manage and escalate all GEP related issues/Open Items/Upcoming GEP Release, updates
  
  

Requirements*

Education* : Bachelors degree

Certifications If Any :Any certification on Procurement, Procurement applications e.g. Ariba, GEP, Oracle, SAP, Risk and Compliance, Tableau will be an added advantage

Experience Range* : 12-15 years

Foundational skills*

• Excellent Knowledge of Global Procurement/Source to Pay
• Good communication and presentation skills
• Knowledge of Risk and Compliance
• Knowledge of all type of invoice models in the bank
• Business Analytics Skills
• High level skills for process reporting, excellent knowledge of Excel, Powerpoint & Sharepoint
• Procurement/Source to Pay/PR-PO
• Vendor onboarding
• Data analysis/MIS.
• Source to Pay applications like Ariba, GEP or similar.
• Automation & emerging technologies.
• Good communication and presentation skills
• Knowledge of Risk and Compliance
• Business Analytics Skills
• High level skills for process reporting, excellent knowledge of Excel, PowerPoint & SharePoint
  
  

Desired Skills

• Team management skills including coaching and motivating team
• Strong collaboration and communication skills (verbal and written)
• Knowledge of Share Point, MS Office, Sharepoint, Tableau
• Ability to understand Vendor contracts, end to end SCM Model in the Bank
• Strong focus on accuracy, timeliness and quality of work performed
• Proactive communication with regards to any issues
• Strong MS Excel/Reporting and PowerPoint skills
• Outstanding communication skills & open to working in different as per the business requirement (Sat/Sun Off)
• Knowledge of Ariba, GEP or any other SCM related applications
• Experience including interaction with international stakeholders/customers
• Good Knowledge of MS Office, especially MS-Excel & PPT
• Exceptional oral/written communication skills
• Excellent interpersonal skills, positive attitude, team-player
• Willingness to learn and adapt to changes and open to be working in different shifts as per the business requirement
  
  

Work Timings*

3:30 PM to 12:30 AM IST, must be flexible to stretch/switch as per requirement

Job Location*

Gurugram