Lead a team of NFTEs on PSA payroll comprimising of UMs, TLs, Telecaller & operations resources
Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
Compliant management of PSA sites as per the Internal Audit guidelines of the organization
Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application
Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output
Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
Control early card attrition and keep it under desired levels of the organization
Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies
Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
Operate as per COA targets assigned and ensure productivity of team is in line
Sales processes to be conducted across funnel as per said compliance norms of the organization
