Manager

Job & Department Summary

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Salesforce

Manager to join our CIT Salesforce team which oversees and supports the use of our internal Salesforce

org by all areas of the business.

We are looking for an individual with in-depth knowledge of the Salesforce platform who can drive full

adoption of platform features and help the team deliver optimal, scalable solutions to position the

business for success. This individual will manage the day-to-day health and performance of the org and

ensure compliance with best practices and governance policies. A successful Salesforce Manager will have

experience leading a team, working with stakeholders, and helping the team deliver on the roadmap.

Essential Functions

Recruit and train a skilled team consisting of Salesforce Admins and QA Specialists

Develop and continuously improve the QA process among all internal Salesforce team members

Oversee and ensure adherence to Salesforce Governance practices and policies

Understand the business needs and help the business identify solutions (package or custom) that

will enhance our business processes, increase efficiency, and promote user adoption

Oversee data and metadata backup process and proactively troubleshoot any errors

Monitor data quality and implement solutions to remediate data issues

Working with other Salesforce leaders, proactively manage system maintenance including

Security Reviews, Release Updates, Health Check, and Optimizer ensuring optimal performance of

Salesforce systems and products

Maintain up to date certifications and knowledge on new Salesforce features

Identify critical areas of improvement, provide recommended solutions, and drive execution of

those solutions

Performs other duties as assigned by immediate manager or management team.

Key Performance Outcomes

Exhibits behaviors which exemplify Applied Systems Core Values

Required Skills & Experience

Education: A bachelor's degree in information systems or computer science preferred

Experience: 7+ years of experience on the Salesforce platform either as Admin, QA or Business Analyst

3+ years in a Salesforce Manager role

Technical / Functional Skills:

Experience in Service Cloud and Sales Cloud required

In-depth knowledge of Salesforce configuration and monitoring tools

Great analytical, problem-solving, and communication skills

Experience in performing Salesforce upgrades and ensuring successful integrations with external systems, e.g. Netsuite.

Certifications and/or Licenses: Salesforce administrator or Salesforce advanced administrator certification Salesforce Platform App Builder certification