Department / Division
External Interface
- Brands management and operational teams
- External vendors
- Statutory and regulatory authorities
- Customers
Minimum Qualification (i.e education, training etc)
- masters in business administration with specialization in Operations or Finance
- Post Graduate Diploma in Management with Operations or Finance specialization
Minimum Experience
- Internship experience in retail industry or retail operations is essential
Special Skills/Attributes (required for performing the job effectively)
- PowerPoint presentation
- Advance MS Excel
- Good Communication Skills
Overall Purpose/Objective Of the job
- Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, resolving retailer/ customer complaints, day-to-day mall operations, MIS and other reporting etc in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall.
Key Responsibilities
- (List major responsibilities, that you have, to achieve the key objectives)
- Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
- Monitor the completion of the leasing administration process by the retailer, and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
- Provide security policy to every retailer and monitor adherence to the same
- Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers
- Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa ade cleaning Engineering, Security, Finance, Leasing etc) for swift resolution of issues
- Support the Finance & Accounts team in the collection of correct sales data from all retailers on a regular basis
- Manage / observe the opening and closing time of the mall for the customers
- Events Execution - Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality
- Cost Control - More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets
- Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre)
- Monitor the development of a comprehensive schedule for horticulture to ensure that the maximum garden area is maintained we'll
- Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
- Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
- Supervise the activities of horticulture, pest control and fa ade cleaning agencies and ensure adherence to schedules
- Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc
