WE ARE HIRING FOR OUR PAN INDIA ELCA STORES
Designation: Skincare Consultant, Makeup Artist, Fragrance Specialist, Beauty Advisor
Brands: MAC, Estee Lauder, Clinique, Bobbi Brown & Jo Malone London
Store Location: Store across India
Primary Responsibilities:
- Sales Percentage contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out of stock procedures as set by Manager
- Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (Percentage contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer, and invites them
- Customers Follow up (e.g. 1 2 3 connect for EL, 2 2 2 for CL, 3 3 3 for BB) Consultation
- Greets customers upon arrival with a verbal greeting and smile
- Fully investigates customers needs using open ended questions and demonstrates active listening
- Demonstrations and consultations are hygienic and educational Product and Technical Knowledge
- Displays a competent level of Product Knowledge, and keeps up to date in this area
- E Learning
- Aware of and adheres to security and cashiering procedures Personal and Counter Image
- Brand dress code and grooming followed, and the strong personal image displayed
- Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
- Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
- Keeps brush belt clean and in good order Communication and Relationship Building
- Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
- Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
- Communicates essential information to the store team
- Is keen to help the team with their tasks, also accurately and timely completes their own task Commitment
- Punctual, flexible, and has a responsible attitude towards breaks and absence
- Ensures compliance with the company's code of conduct and SOPs
- Self motivated, uses own initiative, and takes direction well
