Major Incident Managers who will be responsible for:
- Leveraging technology to issue all communications and providing key stakeholder management.
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
- Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution.
- Being accountable for resolving the outage via workaround or permanent fix.
- Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
- Should lead or participate in post-incident reviews to analyse the root causes, identify lessons learned, and recommend improvements to prevent similar incidents in the future.
- Corrective actions and enhance incident response processes.
- Supporting and nurturing process improvements and knowledge base improvements.
- Continually maintaining and developing tools and resources to manage major incidents effectively.
- Providing periodic major incident metrics reports.
Additional tasks can be assigned at any time.
