About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating doing more with less while remaining secure. And that's just the beginning.
Responsibilities
- Fulfill customer service requests for mainframe customers in a timely manner as they pertain to Mainframe Storage administration and related products
- Provide DASD and tape storage administration support for our customers.
- Manage storage pools for multiple customers and LPARs.
- Perform problem diagnostics and resolution.
- Create and oversee jobs for daily, weekly, and monthly backups.
- Participate in Data Center migration projects using multiple methodologies.
- Perform data and volume recovery.
- Perform data migrations between storage frames for existing customers.
- Interact with hardware and software vendors as required.
- Follow procedures for customizing Mainframe Storage related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe Storage and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe Storage and related OEM software products.
- Provide primary support for reported problems related to Mainframe Storage DASD and Tape Systems
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer's disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
Experience: 5+ Yrs
Technical Key Skills:
- Bachelor's degree required and/or equivalent work experience.
- 5+ years of professional experience in Mainframe Storage Support
- Extensive skills with IBM storage software including IBM Copy Services Manager/Global Mirroring, SMS, HSM, IDCAMS, and DFDSS.
- Experience in preparing and implementing Disaster Recovery plans
- Expert knowledge of catalog structures, LPAR sysplexes, and resource sharing.
- Extensive knowledge of DASD hardware configurations incorporating replication.
- Extensive skills with IBM and Oracle/STK tape hardware and software.
- Ability to analyze performance on DASD and tape subsystems.
- Extensive skills with CA-1, MIMTape.
- Functional skills with Dell/EMC.
- Functional skills with RMM, TLMS, GRS, Tapecopy, and SMF.
- Experience in customization of Mainframe Storage related ISV software products
- Experience using various system monitoring software in problem determination, particularly for performance/response problems related to Mainframe Storage
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
