Job Description
Essential Duties and Responsibilities:
- As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
- Capable of Upgrading/Installing and Migrating CICS Transaction servers
- Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
- Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
- Diagnose CICS system and related product issues and follow up with root cause analysis
- Participate in Disaster Recovery planning and tests as scheduled
- Knowledge about the CICS functionality and architecture
Required Skills
- Engineer with 5 Plus years experience systems programming experience
- Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products
- Experience in CICS transaction server, related ISV products.
Additional Requirements
- Minimum of a bachelor's degree in a IT related field or equivalent work experience
- Process driven management of technical operations and support.
- Excellent verbal and written communication skills.
- The ability to work independently as well as part of a team.
- Excellent troubleshooting and customer service skills.
- The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.
- Participate in on-call rotation with the engineering teams.
Other Preferred Qualifications
- Banking or financial services industry experience.
- Knowledge of Assembler, COBOL, CICS, and Db2
