Design, implement and review the SOP in Air Import operating procedures.
Shipment KPI to be achieved.
To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
Monitor and handle clients special requests & complaints to ensure clients satisfaction.
Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.
Manage and monitor sub contractor's performance.
To create job file, raise PO and invoice billing according to the billing KPI
Support Air export dept and AWB creation if needed
Develop and maintain the relationship with key clients and overseas office/agent.
Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.
