M365-L2 Support Engineer

Location: Mumbai

Years of Expereince: 5-7

Your New Role:

• Incident Management and Response management as per the agreed SLA
• Regular troubleshooting and issue resolution, taking escalation from L1 engineers to sort out the issue.
• Assisting the end-users over Email/Phone/WebEx
• Monthly Patch deployment at endpoints
• Ensuring Patch compliance at an optimum level
• Continuous health monitoring of all the SCCM servers
• Monitoring application and underlying infrastructure
• Timely Upgrade of existing applications like Power BI, Microsoft Project, etc.
• Regular maintenance and house-keeping activities
• Plan and execute preventive maintenance.
• Support for BCP, DR planning and execution.
• Requirement gathering for application enhancement and customization xiii. System Reporting - Daily, Weekly and Monthly
• Day to day operations, policy syncing, fine tuning, troubleshooting any issue etc related to CDN and CDN WAF

What You Need To Succeed:

• Educational qualification - BE, BSc, MCA, etc. preferably with engineering background
• Minimum 5 years work experience in Operational support, troubleshooting and Facility maintenance of Microsoft products related to M365 E3, Windows 10 Enterprise E5, Power BI, Microsoft Project, SharePoint, etc.
• Capable of providing day to day reports to clients
• Take escalation from L0 engineers to sort out the issues
• Good to have Certification in Microsoft Technology (including cloud)
• Good to have 2 years of experience in CDN and CDN WAF technologies.
• Good communication and interpersonal skills

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