M365 L2 Support Engineer

Early Applicant

Exp: 2-3 Years

Job Description

TechnicalSupport: Provide Level 2 support for Microsoft 365 services, including Office,Intune, Entra ID, Defender for Office, and Endpoint Security.
OfficeApplications: Manage and support Office applications, assisting users withOutlook, Word, Excel, PowerPoint, and other Office apps.
IntuneManagement: Configure, deploy, and manage mobile devices and applications usingMicrosoft Intune, ensuring compliance and security.
EntraID Management: Handle user identities and access management through Entra ID,supporting MFA and SSO solutions.
DefenderSecurity: Implement and manage Defender for Office and Endpoint to protectagainst threats and vulnerabilities, monitoring security alerts.
Documentation:Maintain comprehensive documentation of configurations, processes, andtroubleshooting steps.
CustomerService: Deliver exceptional customer service by effectively communicating withclients and addressing their needs promptly.
Collaboration:Work closely with other team members and departments to ensure seamlessintegration and operation of M365 services.