M365-L1 Support Engineer

Location: Mumbai

Years of Exp: 2-3

Your New Role:

• On-boarding of end-users to M365 E3/ M365 F3.
• Acknowledging the request raised by end-users.
• Register the issues being faced by end-users and forwarding to the concerned technical person.
• Ticket raising with Microsoft after gathering input with respect to the issues being faced by end-user and continuous follow-up with Microsoft teams and other relevant teams.
• Assist end-user in case any support needed while using the application vi. Coordination with ROs/CODs/TEs
• Assist users in connecting to Teams, video conferencing applications such as Webex, etc. viii. Conduct remote troubleshooting.
• Monitoring of CDN and CDN WAF dashboards, website health, CPU and memory usage and reporting any abnormalities immediately

What You Need To Succeed:

• Educational qualification - BE, BSc, MCA, etc. preferably with engineering background
• Minimum 2-3 years work experience in Operational support and Facility maintenance of Microsoft products.
• Good to have Certification in Microsoft Technology
• Well versed with various Microsoft products

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