Patrol all areas of the property; secure rooms; assist guests with room access
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
Monitor Closed Circuit Televisions and alarm systems
Authorize, monitor, and document access to secured areas
Assist guests/employees during emergency situations
Respond to accidents, contact EMS or administer first aid/CPR as required
Gather information and complete reports
Maintain confidentiality of reports/documents, release information to authorized individuals
Defuse disturbances in accordance with company policies and procedures
Resolve safety hazard situations
Handle all interruptions and complaints
Escort unwelcome persons from the property
Ensure compliance with alcoholic beverage control laws
Call for assistance using proper code responses
Provide proper paperwork to employees
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
In addition, some states may have additional licensing/registration requirements to be considered for this position
Read and visually verify information in a variety of formats (eg, small print)
Visually inspect tools, equipment, or machines (eg, to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (eg, run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors
