Lobby Hostess

The Lobby Hostess will be the first point of contact for customers visiting the car dealership. The ideal candidate will create a welcoming environment, assist with initial inquiries, and ensure a positive customer experience. The Lobby Hostess will also support the sales team by managing the front desk, coordinating appointments, and performing administrative duties.

Key Responsibilities:

1. Greeting and Welcoming:

• Warmly greet all customers upon arrival.
• Provide a friendly and professional first impression of the dealership.

2. Customer Assistance:

• Direct customers to the appropriate department or personnel.
• Answer basic inquiries about the dealership, its services, and vehicle inventory.
• Offer refreshments and ensure customers are comfortable while waiting.

3. Appointment Coordination:

• Schedule and confirm customer appointments.
• Notify sales representatives of customer arrivals.

4. Administrative Support:

• Maintain a clean and organized front desk area.
• Answer incoming calls and direct them to the appropriate department.
• Manage incoming and outgoing mail and deliveries.
• Keep track of customer visit logs and appointment schedules.

5. Sales Support:

• Provide information about current promotions and special offers.
• Assist with the distribution of marketing materials and brochures.
• Ensure the lobby area is stocked with up-to-date promotional materials.

6. Customer Experience:

• Collect feedback from customers about their visit experience.
• Address and resolve customer concerns or escalate them to the appropriate personnel.
• Foster a welcoming and professional environment at all times.

Qualifications and Experience:

• High School Diploma or equivalent / Bachelor's degree
• Previous experience in customer service or hospitality preferred
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite and basic office equipment.
• Professional appearance and attitude.