Manages activities in a business unit/group/area/function/program.
Manages staff and/or supervisors, assigning work, monitoring activities and evaluating performance. Manages escalated/critical issues. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Supports the development of unit/group/area/function/program budget, policies and procedures. May coordinate work of outside vendors and contractors.
Leads work activities of the business unit/group/area/function/program, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained.
Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations.
Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal and/or external customer feedback and leads/participates in teams related to new or ongoing project work and other areas as needed.
Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively acts to address issues. Strives for continuous improvement.
Prepares reports and other information summarizing work activities and reports results to peer groups as well as senior management. Prepares various analyses as needed to highlight issues and resolve questions.
Education
Bachelors degree or equivalent combination of education and experience required.
Required Skills And Abilities
Management skills and ability.
Ability to organize, prioritize and direct work activities.
Experience with the operations of the area managed.
General business knowledge required, including specific knowledge of businesses supported.
Excellent customer service and business relationship-building skills required.
Reasoning, problem solving and analytical skills to resolve issues.
Project management skills and abilities.
Communication skills, both verbal and written.
Personal computer skills, including Microsoft Office.
Physical Demands
Extensive sitting, standing and computer use.
Extend and reach with hands and arms and use hands and fingers.
Occasionally required to climb, balance, bend, stoop, kneel or crouch.
May be required to lift, move and carry up to 50 pounds.
Fluency in the English language
Some travel required.
Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment
Work Environment
General office environment.
Normal office noise level, with occasional moderate noise.
Leveling Guide
Manages typically smaller and/or less complex team(s).
Is typically accountable for the performance and results of a team(s) within own discipline or function.
In some instances, may be responsible for function/program without subordinate supervisors/staff.
Adapts departmental plans and priorities to address resource and operational challenges.
Decisions are guided by policies, procedures and business plan; receives guidance from manager.
Contributes to definition of standards under which team operates and ensures essential procedures are followed based on knowledge of own discipline.
Typically, in-depth experience in area managed, 3+ years supervisory experience.
