Job Description
- Monitor load and uptime of physical web servers
- Monitor service performance
- Analyze abuse patterns and suggest countermeasures
- Deploy new servers (software level)
- Identify and combat unusual DDoS attacks
- Develop supervision for subparts including FTP, Litespeed, Bitninja, CloudLinux OS, MySQL, R1Soft
- Ask precise questions to customers for a quick understanding of the root problem
- Assist our Customer Success specialists to examine service problems from the client-side and suggest them
- Communicate with clients through different modes like email and live chat to resolve the issues
- Systematically send unresolved issues to the suitable internal teams
- Manage multiple open issues at a time
- Touch on optimization and automation tasks on multiple projects with tools available (Ansible)
Skills Required
- Good experience with Linux and OS variants
- Experience with Plesk, cPanel, and DirectAdmin
- Must have experience with critical web servers (Nginx, LiteSpeed, Apache, NodeJS, Tomcat)
- Experience with Content Management Systems (CMS) like WordPress, Codeigniter, Magento
- Must know how network technologies work (IPv4, IPv6, BGP, routing, bridging, proxies, firewalls)
- Must understand and write scripts in PHP, Python, Bash, or other programming languages
- Excellent command of English communication skills (written and verbal)
- An individual who is always willing to learn new things and is ready to take on new challenges
Note-Candidates belonging to Nashik only.
