At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for fulltime, permanent members start on the first day of employment and include a paid time off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Linux System Administration, Oracle Database - Technical Support Engineer
Position: SSE / LA/ AC
Experience: Minimum of 5-7 years of experience in Linux system administration and Oracle database support.
Category: Software Development/ Engineering
Main location: Bangalore or Chennai
Position ID: J0924-0474
Employment Type: Full Time / Permanent
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Job Summary:
Technical Support Engineer experience in upstream Oil and Gas subsurface software applications Corporate Data Source (CDS), OpenWorks (OW) & Recall. This role involves troubleshooting complex issues, performing system maintenance, and ensuring the optimal performance and reliability of both Linux environments and Oracle databases.
As a Technical Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute to providing solutions to work-related problems.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Provide technical support to end-users and ensure timely resolution of their queries.
Monitor application performance and identify areas for improvement.
Participate in the development and implementation of application enhancements and upgrades.
Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Professional & Technical Skills:
Must Have Skills: Proficiency in Corporate Data Source (CDS), OpenWorks (OW) & Recall product knowledge.
Must Have Skills: Experience with Oracle Database and Linux.
Troubleshoot system crashes, performance bottlenecks, and database errors.
Develop, optimize, and troubleshoot PL/SQL scripts, stored procedures, functions, and triggers.
Monitor and tune Oracle database performance, including query optimization and resource management.
Knowledge of system monitoring and performance optimization techniques.
Ability to analyze and debug complex scripts and identify areas for improvement.
Develop and maintain scripts for automating routine Linux and database tasks using tools like Bash, Python, or PL/SQL.
Implement and monitor security policies for Linux systems and Oracle databases.
Perform vulnerability assessments and apply security patches as needed.
Technical Skills:
o Proficiency with Linux distributions (e.g., Red Hat).
o Strong knowledge of shell scripting (Bash, Python).
o Experience with Oracle PL/SQL, including writing and optimizing stored procedures, functions, and triggers.
o Understanding of networking concepts and protocols.
Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues related to both Linux systems and Oracle databases.
Communication: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
Customer Service: Proven ability to deliver high-quality support in a customer-centric environment.
Additional skills:
Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes)
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
