Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
Strong inter-personal and communication skills
- Ability to learn and evaluate new technologies.
- Knowledge of the Linux kernel and kernel modules.
- Capable of writing proposals related to improving current infrastructure.
- Ability to perform presentations to customer/client audiences
- Ability to solve complex problems addressing the root cause of the issue.
- Log/system review for resolution or escalation of issues.
- Ability to identify tasks which should be automated and then write tools to automate them.
- Solid understanding of the Linux/Unix based operations system.
System analysis
System performance tuning
Load Balancing
Ability to program in at least 2 languages (shell, Perl, Ruby and Python)
Solid understanding of networking.
- Professional familiarity with Configuration Management Tools such as the following:
CFEngine
Puppet
Chef
Salt
Ansible/Docker
Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.
Understand enterprise monitoring tools and management frameworks
Understanding of Incident Managment
- Experience with professional change management processes and procedures.
Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.
- Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.
Knowledge and the ability to perform software installations/patching of operating systems.
Ability to perform system and file recoveries using the company standard backup solution
What You'll Be Doing
Strong inter-personal and communication skills
- Ability to learn and evaluate new technologies.
- Knowledge of the Linux kernel and kernel modules.
- Capable of writing proposals related to improving current infrastructure.
- Ability to perform presentations to customer/client audiences
- Ability to solve complex problems addressing the root cause of the issue.
- Log/system review for resolution or escalation of issues.
- Ability to identify tasks which should be automated and then write tools to automate them.
- Solid understanding of the Linux/Unix based operations system.
System analysis
System performance tuning
Load Balancing
Ability to program in at least 2 languages (shell, Perl, Ruby and Python)
Solid understanding of networking.
- Professional familiarity with Configuration Management Tools such as the following:
CFEngine
Puppet
Chef
Salt
Ansible/Docker
Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.
Understand enterprise monitoring tools and management frameworks
Understanding of Incident Managment
- Experience with professional change management processes and procedures.
Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.
- Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.
Knowledge and the ability to perform software installations/patching of operating systems.
Ability to perform system and file recoveries using the company standard backup solution
Workplace Type
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
