Proactive communication within the designated customer portfolio to initiate payment of overdue debt
Handle inbound communication from customers
Formulate and initiate recovery strategies that improve returns and teach Mercantile Agents accordingly.
Develop maintain professional relationships with Key stakeholders, customers and external service providers including collection agencies, legal firms, and other external service providers
Take care of Administrators/Liquidators, etc where appropriate.
Manage the achievement of credit targets
Understand and act in accordance with bp s credit policy
Ensure that all possible actions are taken to minimise bad debt
Cash match daily
Raise action paperwork for credit/debit memos, with the appropriate authorisation
Ensure accurate and high level of customer data integrity
Generate regular accurate reporting across the portfolio.
Maintain customer files
Provide recommendations for write off/provisioning of bad debt.
Accurate and adaptable handling and resolution of customer queries and requests
Maintain integrity of customer account data
Education and Experience
Bachelor s Degree in Economics, Business, Finance, Accounting or related field with language skills.
10-12 years of accounts receivable, Legal recoveries, Collections, etc. is preferable
Shared service centre experience preferably in oil and gas industry/or any multinational
Experience dealing/working with sales and customers
Good Analytical and numerical skills with sound financial accounting experience.
Relevant systems knowledge - SAP
Skills and Proficiencies
Good interpersonal and decision-making skills in order to lead and maintain good relationships with key collaborators.
Able to look after sophisticated situations while maintaining the balance of customer and business focus
Able to consistently review and adapt approach and style to meet constantly evolving requirements.
Able to lead conflicting work issues and deadlines to ensure results are met and knows when to intensify matter on timely manner.
Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, advancing accurately if needed
Able to produce consistently high quality information within tight deadlines
Being able to work under fast paced environment
Detail oriented
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Accounting processes and financial systems, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial accounting and reporting, Influencing, Internal control and compliance + 4 more
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
