Position Description
The Learning and Development Manager is a strategic learning partner who works closely with Corporate Functions leaders to develop and execute comprehensive learning and development strategies. They collaborate with key stakeholders to understand business goals, identify performance gaps and learning needs, and align learning initiatives with organizational objectives. Will conduct assessments, analyse performance data, and leverage industry best practices to design and implement effective learning programs. Will collaborate with other Learning & Development Centre of Expertise (L&D CoE) colleagues to source or create learning content, as well as to implement the learning strategy and plan. Will also evaluate the impact of learning initiatives, continuously refine strategies, and foster a culture of continuous improvement within the organization.
This role reports to the leader of the CGI Learning Fundamentals team and is also part of the Learning & Development Centre of Expertise (L&D CoE).
Job Location - Bangalore/Hyderabad
Experience - 10+yrs
Your future duties and responsibilities
- Consults with leaders and key internal stakeholders on learning and development needs and requirements aligned with the business strategy, priorities, and reality of the business environment.
- Establishes and refines learning strategy and learning plans and seeks the best solution for designated client groups to close performance gaps and address business challenges.
- Manages and drives the end-to-end implementation of learning projects including sourcing, designing, developing, customizing, evaluating and reporting.
- Manages the relationship with third-party suppliers, vendors and internal partners to include contract management and evaluation of activities.
- Collaborates with colleagues in the global CoE and SBU learning teams to ensure global solutions are aligned and to leverage best practices from other geographies.
- Sources and leverages global/local learning assets to create best-in-class development initiatives.
- Evaluates the impact of learning solutions and projects to ensure business objectives are met and drive targeted performance and behavior measures.
- Tracks and reports trend analysis of member-partner learning activity and engagement with global initiatives to deliver a data driven strategy.
- Works with the SBU Learning Leads/teams to fulfil global learning requirements.
- Supports the CGI Learning Fundamentals Lead to deliver on the teams objectives.
- Stays abreast of latest advancements in learning approaches and shares these across the CoE, and with internal stakeholders.
Additional Talent, Culture and Learning COE projects
- Talent, Culture and Learning projects as identified based on workload capacity, capabilities and career interests.
Required Qualifications To Be Successful In This Role
- Strong experience in learning design and expertise in one or more L&D specialism e.g., mandatory learning, business and commercial skills.
- In-depth knowledge of L&D innovations, e.g. leveraging AI for instructional design. This also includes new developments, techniques, technology, methods, products, and/or vendors in L&D.
- Excellent stakeholder engagement to include consulting, value promotion, change management, communication skills and problem-solving, especially with senior and executive leaders.
- Proven ability to use data analysis and reporting to create targeted and business focused learning strategies and activities.
- Proactive approach, striving for the best outcomes and anticipating barriers to success.
- Confident in making and communicating informed recommendations and decisions.
- Able to adapt approach to effectively manage unexpected or ambiguous situations.
- Experience with positively influencing senior and executive leaders.
- Experience in vendor and contract management.
- Experience in digital learning tools and AI enhanced learning technologies would be a bonus.
- Excellent program and project management skills.
- Understanding of CGI business, processes, metrics, and key activities (if internal).
- Able to work independently and manage the work of Senior/Consultant/s.
Qualifications and education:
- Relevant Bachelor and/or Master degree or equivalent degree and/or related certifications in IT or HR.
- Post-graduate education in Business, Human Resources, Adult Learning, Organization Development or equivalent is an asset.
Experience and capabilities:
- Minimum 10 years in a learning and development role with 5 years managing L&D programs and projects or equivalent transferable experience.
- L&D professional with a passion for improving business performance through effective learning and development solutions.
- Proven track record of conceptualizing and creating plans and executing these successfully.
- Fluency in English (oral and written) is a requirement as you will be part of a global CoE. French is an asset.
- Dealing with globally dispersed teams and maximizing the value of cultural differences.
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
