Learning & Development Manager

Job Purpose

As a Manager - L&D, the incumbent will be responsible to design, develop, and deliver universal design learning initiatives to help create and build a learning culture across Rawalwasia Group.

For this role, you need to be passionate about helping people to hone their skills and increase their knowledge.

The Learning and Development Manager will be in charge of developing and evaluating training methods and initiatives and measuring their effectiveness, also bringing forth recommendations for further training. In addition, he/she will need to track training attendance, prepare reports and constantly review and update the existing training modules.

The L & D manager will need to design learning journeys for people and processes using a mix of online training, e-learning modules, formative & summative assessments, in-person training, fieldwork, digital learning, on the job coaching and mentoring programms. The L & D team would need to work closely with the leaders of the respective units of our organisation in order to assess the needs of each team. The L & D Manager should be open to changes that appear in the course of designing new methods/concepts for training and possess excellent communication and networking skills.

Job Duties

• Proven track record of designing and implementing successful training programs.
• In-depth knowledge of learning theories, instructional design principles, and adult learning methodologies.
• Proficiency in using learning management systems (LMS) and e-learning platforms.
• Data-driven mindset for measuring training program effectiveness.
• Exceptional interpersonal skills for collaboration across departments
• Identify and assess training needs within the organization and translate
• them into actionable training initiatives.
• Review and update course materials to align with current processes,
• procedures, and systems.
• Deliver effective induction and onboarding programs to support talent
• retention and smooth transitions.
• Conduct Customer Service and Product Knowledge training as needed.
• Coordinate the orientation schedule for new managers.
• Serve as the Master Trainer for global programs and train others as
• required.
• Manage the delivery of Company training programs to support strategic
• objectives.
• Identify coaching and developmental needs for interns, management
• trainees, and division teams.
• Provide support and education on performance management for line
• management.
• Collaborate with managers to implement effective development plans for
• team members.
• Conduct sales floor coaching and modeling.
• Evaluate training vendors and maintain relationships to meet training
• needs.
• Develop and implement learning and development programs aligned with
• business needs.
• Establish partnerships with the business to understand current issues and
• opportunities related to learning and development.
• Conduct organizational needs analysis and create training plans to ensure
• employees have the required competencies.
• Review and revise course materials to align with operating processes and
• systems.
• Deliver training and organize training sessions.
• Collect feedback on completed training and make improvements as
• necessary.
• Conduct training trainer workshops for scalability and effectiveness.
• Source and recommend vendors for learning solutions.
• Manage the Learning & Development budget.
• Lead projects focused on continuous improvement.

Required Qualifications

Knowledge

• In-depth knowledge of learning theories, instructional design principles, and adult learning methodologies
• Proficiency in using learning management systems (LMS) and e-learning platforms
• Understanding of data-driven decision-making for measuring training program effectiveness
• Strong knowledge of Salesforce and leading Sales & Marketing tools

Skills

• Excellent communication, presentation, and facilitation skills
• Proficiency in e-learning tools
• Proficiency in Microsoft Office/Suite
• Data-Driven Decision Making and Analysis
• Teamwork and Collaboration Skills
• Strategic and critical thinking skills
• Using program management, instructional design or training management
• with relevant L&D technical experience
• E-Learning design experience and demonstrated expertise in the technical
• development,
• Implementation and Troubleshooting of web-based training modules.

Attributes

• Exceptional interpersonal skills for collaboration across departments.
• Detail-oriented mindset for reviewing and updating course materials.
• Project management skills for leading projects focused on continuous
• improvement.
• Ability to assess and address training needs within the organization.

Education

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field
• Mandatory Requirement - Instructional Design Certification or Equivalent

Experience

• Minimum of 2 years of experience as a Learning and Development Manager.
• Experience using LMS solutions, platforms, and e-learning tools.
• Experience with Google, Zoom, and virtual tools for online meetings and
• training.

Perks and Benefits:

• Competitive salary with performance-based incentives
• We offer a comprehensive benefits package that includes health
• insurance, leave encashment, bonuses, etc
• There are opportunities for career advancement within the organization
• Ongoing training and development programs